How does our money back guarantee work?

365 day money back guarantee on our "Unlimited" Membership

At MoonRise, we are committed to providing our customers with effective and reliable solutions for their pelvic health concerns. We understand that trying a new program can be a big decision, which is why we offer a 365-day money back guarantee for our Unlimited Membership. This guarantee ensures that you can try our app with confidence, knowing that your satisfaction is our top priority.

Policy Details:

If you purchase the Unlimited Plan and see no results after 365 days, you can get your money back.

This is the criteria to qualify for our guarantee:

Attended at least 1 live class every week for the whole year
Participated in at least 6 bi-weekly live workshops
Spent at least 60 mins/week consistently over the whole year doing the exercises within our app
Wrote to us about your needs, challenges and followed the instructions/feedback given by our teachers

Refund Process: If you have fulfilled all the criteria mentioned above and are not satisfied with the results of our program, you can request a refund by following these steps:

Send in your refund request: Simply send in your refund request by chatting with us in the chat box at the bottom right or write to support@moonrise.health

Approval and processing: Once we receive your refund request, our team will review it to ensure that all the criteria have been met. If approved, we will initiate the refund process.

Refund timeline: Refunds can take up to 5 business days from the approval date. Please note that the refund will be returned to the original payment method used during the purchase.



At MoonRise, we stand behind the effectiveness of our approach. Our money back guarantee ensures that you have ample time to experience the benefits and make an informed decision. We are committed to your satisfaction and are here to support you throughout your journey towards better pelvic health.

If you have any further questions or need assistance, please don't hesitate to reach out to our support team. We are here to help you every step of the way.

Updated on: 14/07/2024