I have sent in my video, now what?
Congratulations! Here is what we recommend you do!
Do not lose your routine. Here are videos to do while waiting
We have given you a few options of videos to do while waiting. They help you maintain your routine but also open up new possibilities with your breathing and alignment. We strongly recommend to do these videos while waiting and even after you have received your feedback.
Here is our library to get started with
If you have waited for more than 72 hours, then something might be off!
What sets MoonRise health program apart is that we make 1-1 guidance very affordable and accessible. All our programs come with 1-1 non-live support. Your teacher can send video/audio support to help fine tune your technique, cheer you on or simply answer any questions you might have.
You can read more here on how to send in a video of yourself if you're in our Hypopressives program
If you're part of our 12 week pelvic health program, you also get access to more 1-1 support via our chat tool here. See a sample here
We reply within 24 hours Mon-Thu (barring public holidays in Sweden/UK/Canada)
Our teachers usually reply within 24 hours. If we have holidays or extended weekends, times might vary.
However if you have not heard back from us and it has been over 96 hours, please do the following:
Check in Spam
Check your spam for any reply from any of the following senders: MoonRise Abby / MoonRise Trista / MoonRise Filippa / MoonRise Support
If you do find our email here, PLEASE whitelist us by following the instructions here
We look forward to continuing to support you!
Updated on: 14/07/2024
Thank you!